Your Guide to Using ICS Express Services
Welcome to ICS Express! These Terms & Conditions outline the guidelines for using our international courier services. By accessing or using our services, you agree to these terms. If you have questions, contact us for clarification before proceeding with your shipment.
General Overview: ICS Express provides global shipping solutions tailored for individuals and businesses. By using our services, you agree to adhere to our policies, including compliance with international shipping regulations.
We reserve the right to make changes to these Terms & Conditions without prior notice. Updated terms will be posted on our website, and continued use of our services implies acceptance of the latest terms. Regularly reviewing this page is recommended.
Eligibility for Service Use: To use ICS Express services, you must meet certain criteria:
- Be at least 18 years old or have legal authorization.
- Provide accurate shipping details, including sender and recipient information.
Any false or misleading information may result in service cancellation. Customers are also responsible for ensuring their shipment complies with both Bangladesh’s shipping laws and the destination country’s regulations.
Prohibited Items: We strictly enforce a policy against shipping prohibited items to ensure safety and compliance. These include but are not limited to:
- Hazardous materials such as flammable liquids, gases, and chemicals.
- Illegal substances, weapons, and counterfeit products.
- Perishable goods without prior arrangement.
Attempting to ship prohibited items can result in confiscation, fines, or legal action. Refer to our Prohibited Items Policy for a comprehensive list.
Payment and Charges: All shipping charges must be paid before your shipment is processed. Costs are calculated based on the package’s size, weight, and destination.
Accepted payment methods include:
- Credit and debit cards.
- Bank transfers.
- Approved third-party payment platforms.
Failure to complete payment may delay or cancel your shipment. For the latest rates, visit our Pricing Policy page or contact customer service.
Shipment Insurance: ICS Express offers shipment insurance as an optional add-on for valuable or fragile items. Insurance covers:
- Loss or theft during transit.
- Damage caused by unforeseen circumstances.
Claims for lost or damaged items must be submitted within 7 days of the incident. Proof of value and a detailed report are required. Insurance is strongly recommended for high-value items.
Delivery Timeframes: While we aim for prompt deliveries, several factors may cause delays, such as:
- Customs inspections.
- Weather disruptions or natural disasters.
- Regional conflicts or logistical issues.
Delivery time estimates are provided during booking. You can use our real-time tracking system to monitor your shipment’s progress. If a delay occurs, customers will be notified immediately.
Customs and Duties: International shipments are subject to customs inspections and import duties. As the sender, you are responsible for:
- Declaring accurate item values.
- Paying customs fees, taxes, or duties required by the destination country.
We provide documentation to expedite customs clearance but cannot guarantee customs approval. For more information, consult with your destination country’s customs authority or refer to our Customs Support page.
Packaging Requirements: Proper packaging ensures your shipment’s safety during transit. Packages must adhere to the following guidelines:
- Fragile items must be securely cushioned.
- Use reinforced packaging for heavy items.
- Ensure all packages meet size and weight limits.
Improper packaging may lead to delivery delays, damage, or additional fees. Contact our support team for advice on packaging standards.
Cancellations and Refunds: If you need to cancel your shipment, you must do so before dispatch. Refunds are provided based on the following conditions:
- Full refunds for cancellations within 24 hours of booking.
- Partial refunds for cancellations after dispatch, minus administrative fees.
Refund processing takes up to 14 business days. For detailed information, refer to our Refund Policy page.
Liability Limitations: While ICS Express strives for excellence, some situations are beyond our control. We are not liable for:
- Delivery delays caused by customs or third-party logistics.
- Damage resulting from improper packaging by the sender.
Our maximum liability is capped at the declared value of your shipment. Customers seeking additional protection are encouraged to opt for shipment insurance.
Customer Responsibilities: As a customer, you are responsible for:
- Providing accurate and complete shipping details.
- Complying with local and international shipping regulations.
- Ensuring your package does not contain prohibited items.
Failure to meet these responsibilities may result in penalties or service denial.
Dispute Resolution: If you encounter issues with our services, please contact us immediately. Disputes are handled through the following process:
- Submit a written complaint within 7 days of the incident.
- Our team will investigate and respond within 14 business days.
For unresolved disputes, arbitration may be required under Bangladeshi law. Refer to our Dispute Resolution Policy for further details.
Data Privacy: We value your privacy and ensure your personal data is protected in compliance with privacy laws.
- Your information is used solely for service delivery and communication purposes.
- We do not share your data with third parties without your consent.
To learn more, visit our Privacy Policy page.
Governing Law: These Terms & Conditions are governed by the laws of Bangladesh. Any disputes arising from the use of ICS Express services must be resolved within the jurisdiction of Dhaka courts.
Force Majeure: Certain events may disrupt service operations, including:
- Natural disasters such as floods or earthquakes.
- Political unrest or war.
- Technical failures beyond our control.
In such cases, ICS Express will notify affected customers promptly and provide updates on service resumption.
Termination of Service; We reserve the right to terminate services for customers who violate these terms. Reasons for termination include:
- Shipping illegal or prohibited items.
- Non-payment or fraudulent activities.
Termination notices will be communicated via your registered email or phone number.
Amendments to Terms: ICS Express may update these Terms & Conditions at any time. Customers are encouraged to review this page regularly to stay informed about changes.
Contact Information: For inquiries or assistance regarding these Terms & Conditions, please reach out:
- Email: info@internationalcourierbd.com
- Phone: 01305-682967
- Address:office -01, House-489,Road-32, Mohakhali Dohs, Dhaka-1212
