At ICS Express, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services. By using our website or courier solutions, you agree to the terms outlined here.

Information We Collect: To provide our services, ICS Express collects specific types of data:

• Personal Information: Your name, contact details, shipping addresses, and payment information.
• Technical Data: Your IP address, browser type, and browsing behavior when you use our website.
• Shipping Details: Information about the contents, size, and value of shipments.

We collect data directly from you during registration, booking, or payment, and indirectly through cookies or third-party integrations.

All collected data is used to enhance user experience and ensure efficient delivery of our services. 

 How We Use Your Information: The data we collect is used for the following purposes:

• To process and deliver shipments.
• To provide updates through real-time tracking systems.
• To improve website functionality and user experience.
• For customer support and dispute resolution.

We also use anonymized data to analyze trends and improve operational efficiency. Your personal information will never be sold or shared without your explicit consent.

Sharing of Information: ICS Express values your trust and ensures that data sharing is limited to essential cases:

• With logistics partners for shipment processing.
• With customs authorities for clearance purposes.
• With payment gateways to process transactions securely.

All third parties we work with comply with strict data protection regulations. We never share your personal information for marketing purposes.

Cookies and Tracking Technologies: Our website uses cookies to improve user experience and functionality. These small data files are stored on your device to remember preferences and enhance browsing.

Types of cookies we use:

• Essential Cookies: Necessary for core website functionality.
• Performance Cookies: Help us understand how users interact with the site.
• Marketing Cookies: Allow us to deliver relevant content and ads.

You can manage or disable cookies in your browser settings. However, disabling cookies may limit some website features. 

Data Security Measures; We prioritize the security of your data by implementing advanced protection measures, including:

• Encryption: All data transfers are encrypted using SSL technology.
• Access Controls: Only authorized personnel can access sensitive data.
• Regular Audits: Periodic reviews to identify and address vulnerabilities.

Your personal information is stored in secure servers to protect it from unauthorized access, loss, or misuse. If you suspect a security breach, please notify us immediately through our Contact Us page.

Data Retention: ICS Express retains your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Transactional data is kept for up to 7 years to comply with legal and financial regulations.
• User account information remains active unless you request deletion.

Once data is no longer required, we securely delete it. If you wish to delete your information earlier, contact us to initiate the process.

Your Data Protection Rights: Under data protection laws, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Update incorrect or incomplete information.
• Deletion: Request deletion of your data.
• Restriction: Limit how your data is processed.

To exercise these rights, submit a request via our Data Rights Request Form. We will respond within 30 days.

Third-Party Links: Our website may include links to third-party websites. These external sites have their own privacy policies, and ICS Express is not responsible for their practices.

We encourage you to review the Privacy Policies of linked sites before sharing your information.

Children’s Privacy: ICS Express services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor’s data has been collected, it will be deleted immediately.

Parents or guardians who believe their child’s information has been collected should contact us through our Support Team.

Updates to This Privacy Policy: We may update this Privacy Policy periodically to reflect changes in regulations, technology, or our services.

• Significant updates will be communicated through email or a website notice.
• The “Last Updated” date at the top of this page reflects the latest revisions.

Your continued use of ICS Express services after updates indicates acceptance of the revised policy.

International Data Transfers: Since ICS Express operates globally, your data may be transferred to and processed in countries outside Bangladesh. All transfers comply with applicable data protection laws to ensure your personal information remains secure.

Governing Laws and Dispute Resolution: This Privacy Policy is governed by the laws of Bangladesh. Any disputes arising from data use or privacy concerns will be resolved in the jurisdiction of Dhaka courts.

For unresolved issues, contact our Data Protection Officer at info@internationalcourierbd.com.

How to Contact Us: For questions, concerns, or requests regarding this Privacy Policy, reach out to us:

• Email: info@internationalcourierbd.com
• Phone: 01305-682967
• Address: office -01, House-489,Road-32, Mohakhali Dohs, Dhaka-1212

We are committed to addressing your privacy concerns promptly.